All the questions you need to know about can be found here. If you can't find the answer you are looking for contact us via the contact me button.

  1. What is an toy?
    We make soft plush toys based on drawings submitted to us. Our team of artists use quality fabrics and materials to produce a 3D plush replication.
  2. Can I make special requests to the drawing I submitted?
    No. Our artists use the materials and fabrics available to as accurately as possible make the toy. We have found that as soon as special requests are made the expectations become distorted. Recreating a drawing into a toy is as subjective as the drawing itself. If you look at the smiles in our Gallery of Imagine8tion you will see that we do a pretty good job without the added weight of special requests.
  3. Can I make a custom sized toy?
    Yes. We can make a toy as big as you and your wallet can handle. Click on the Custom Toy page in PRODUCTS and submit the details. We will give you a custom quote.
  4. Are your toys just for kids?
    No way! We have made toys for kids, teenagers, big corporates and even bigger “kids” with bushy hipster beards (I think they are called Kidults)! Basically, if you can draw….we can make it!
  5. Are your toys safe?
    Yes. We only use non-toxic materials, and avoid any small or detachable items which could become potential choking hazards.
  6. How do I place an order?
    Click on the PRODUCTS button above, order your required size(s), then click on the cart button when you are ready to order.
  7. Where do you ship to?
    We ship worldwide. No matter how remote, we will find a way to get your toy to its owner.
  8. Secure Ordering & Payment Options
    Our payment gateway accepts credit card payments.  Our credit card payments are PCI compliant and run in a  SSL environment.
  9. What type of artwork can you accept and is there a size limit?
    We can accept .jpg, .gif, .png and .pdf. The maximum file size is capped at 8MB. If your file is larger than that you will need to resize it.
  10. Can I take a photo of the drawing and just upload that?
    Yes, of course you can. Just ensure that the photo is clean and sharp.
  11. How long does it take to deliver an toy ?
    We give you 2 options for production/delivery time.
    Standard which is delivered within 25 days.
    Express which is delivered within 18 days.
  12. My order hasn’t arrived, what should I do?
    We ship all toys via DHL. You can track your order from the moment it leaves our factory by logging into your account, copying your tracking number and imputing into the DHL tracking page. If an item has gone missing you must first contact DHL. If DHL have lost the item, then contact us. We will make a claim and get another toy made for you.
  13. Returns & Refunds
    For goods damaged in transit (which is extremely rare!) we will immediately create a replacement and ship to you at our cost. You will need to contact us within 2 days of receiving the  item, and we will lodge a claim against the carrier.
    Due to the individual nature of toys, we are unable to accept returns.
  14. Do you have gift certificates?
    Yes we do. You can purchase gift certificates in amounts of US$25, US$50 or US$100. You can find a link on the home page or order via the products page.
  15. All your pricing is in US$, why?
    We sell all around the world. Having a single currency allows us to keep our prices down. When you check out you have the option to pay in your local currency when using PayPal.
  16. Can you do better pricing for large orders?
    Yes. All orders up to 10 pieces are made and shipped individually. For any orders over 10 pieces contact us directly and we will give you a custom quote.